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Shipping + Returns

We have a daily pick-up from USPS at 2 pm Central Time, and a UPS pick-up (Monday through Friday) at 3 pm Central Time. Coffee will be shipped within 1 to 3 business days. Merchandise will ship separately within 1 to 2 weeks from your order.

We reserve the right to select alternative carriers for shipments. Shipping charges are invoiced according to costs related to UPS, FedEx or USPS.

Hawaii, Alaska and International Orders: Shipments outside the continental United States are shipped by U.S. Postal Service Priority Mail (HI & AK) or US Postal Service Global Priority Mail (International) unless you select a different option during checkout.

RETURNS

If you are not satisfied with our products for any reason please contact us. We will gladly work to resolve any problems you have and issue a refund or exchange for your purchase if applicable. Please fill out the form below, including your order number with your message. We will get back to you as soon as possible. 

Our return policy lasts 30 days. We cannot offer a refund or exchange past that time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Gift cards, and perishable goods such as coffee cannot be returned.

To complete your return, please use the contact form below.

Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds:

If you have not received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bansheecindercoffee.com or by using the form below.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges: 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bansheecindercoffee.com or send us a message using the contact form below.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Please include your order number in the message section below:

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